Troubleshooting and common questions | ATX AnalyticsTable Docs

Troubleshooting and common questionsKnown failure modes with their cause and fix: installation, start-up, connections, server access, projects, networks, licences and where to find logs. Each table lists a symptom, its usual cause and what to do. When you contact support, include the product version (Settings → About & support), the licence id and state, the newest start-up log, which installer you used, and whether the port is pinned. Administrators can attach a diagnostics bundle.

Where to find it

Settings → Settings → Set / Restore → About & support → Export diagnostics

What this page covers

Installation and start-up
Connections and credentials
Server access
Projects and schedules
Proxies and certificates
Licences
AI model
Where the logs are
Collecting a diagnostics bundle

Settings and controls documented

"Windows protected your PC" when running the installer
A silent install reports success but the machine is unlicensed
The boot screen stays up for 20–30 seconds on first start
The boot screen reports that the backend could not start
The app stops with a message naming a port
Two users on one computer cannot both start it
Windows Firewall prompts on first start
Connections fail with credential or authentication errors from the driver (for example BigQuery's "Could not load the default credentials")
Connections work on one computer but not after a profile rebuild or on a new VDI desktop
Object-storage keys are missing after an upgrade on a server
A SQL Server connection with Windows sign-in says the driver is unavailable
The server exits at start with a "Refusing to listen" message
The server refuses to start because of the vault key
The UI loads but every save fails with 403 origin not allowed
Every /api call answers 401
403 with code forbidden and a requiredRole
401 with code token_stale, then the request succeeds
401 with code token_revoked
403 with code access_blocked
403 with code not_provisioned or account_disabled
403 with reason sign_in_required
403 with reason outside_project_roots
403 with code disabled_by_policy
503 with code server_busy
504 with code timeout
413 with code result_too_large
Entra ID sign-in fails with a redirect-URI error
Schedules, refreshes, exports and e-mails do not run; a strip under the ribbon says automatic work is paused
A project opens read-only with a warning about its version
The same project cannot be opened in two versions at once
Everything outside the machine times out, but the browser works
The network test says TLS is inspected and the certificate is not trusted
The proxy requires sign-in
"This server does not connect to internal or cloud-metadata addresses"
A database connection is refused with an error naming the TLS policy
Saving is refused and a red banner says read-only
An amber licence banner appears
not_yet_valid
"The system clock is earlier than the latest time this installation has seen"
untrusted_key
bad_signature
Expired, but you renewed
An expired build from source still saves
Ask Greg returns 404 from an Azure endpoint
The managed AI model does not appear

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